Airywrap will accept returns up to 30 days after the delivery date.
There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
The product must be brand-new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
Still have questions? Find the full return policy or email support@airywrap.com for more assistance.
We apologize if you received a damaged item. Please send a photo of the damaged product to support@airywrap.com with your order number as soon as possible, and we would help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.
Your request will be conducted when your return arrives and is processed at our warehouse. Return processing usually takes 5-7 business days. It takes some time for your bank or credit card company to process and post the refund. If you don't receive it, please contact us. Your patience will be highly appreciated.
Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card. If the account has been completely closed, please consult the bank first. You can reach out to us at support @shecurve.com if you need further assistance.
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